Airfare cannot be sold as a standalone item. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. Residents of the US and its territories only. Read below carefully. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. groups direct line 1-800-327-1991 (EXT 6172). To assist data collection call our Reservations Team on 08000-223030. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Are you interested in booking a Sandals vacation? While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. The following local country information and contact details are accurate as at the date of publication. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. Search for the Cancel Anything product on DoNotPay. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. Sandals welcomes all customers and we endeavour to meet all individual needs. Unavoidable and Extraordinary Circumstances. If multiple parties are travelling on one reservation and the payment is being split between those parties the name and billing address for each card holder is required. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. Click the box below to request a free, no-obligation quote from the Disney Travel experts. The response: "You have to call us and we'll transfer your call". You can sue Sandals Resort in small claims court to recover your refund. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Please ask us for codeshare details at the time of booking. Flight timings shown by us on the Website are for guidance only and may change. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. The charge appeared on my credit card within two days.I cancelled it in early February. If you have already booked, we will let you know about any changes as soon as we can. you accept the financial responsibility for all transactions made in your name or via your bank account. Full details can be obtained from the ABTA website (www.abta.com). We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. Contact DoNotPay today and you'll be amazed. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. The charge appeared on my credit card within two days.I cancelled it in early February. Box G.I. This in turn may make it difficult for you to book other airline tickets. Please ask us for copies of these international conventions if you would like to see them. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Height Requirements for Rides at Disney World. B. There may be a slight wait time, but overall, they are very good. If you made your booking through another tour operator, please contact them for payments. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. City, Country, Region Search Use My Location Change store Back to store list. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. See full disclosures for details. Some of our resorts can accommodate those with mobility . Reservations that require handicap or other special needs requests. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. From: Higgins, Paul. Thanks winni, I think that's what I was thinking of! accept the proposed change. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. The form asks if you prefer an email or a phone call back. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. The offer covers new bookings made up to March 31, 2022. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Unfortunately, you can't cancel your Sandals reservation online. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. The scheme is administered by the Centre for Effective Dispute Resolution (CEDR), which is approved by the Chartered Trading Standards Institute (CTSI). Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. How Much Does an Uber Cost from Orlando Airport to Disney World? If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. See full disclosures for details. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). We also offer tips on getting the best customer service experience. Please note most rooms DO NOT provide three single beds. To receive offer, purchase a vacation package. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. If you are refused carriage in these circumstances your holiday contract will terminate immediately. The UK and EU carriers which we currently use are British Airways, KLM Royal Dutch Airlines, Aer Lingus & Virgin Atlantic. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. Click the Sandals & Beaches Resorts (subscription) you want to review. a change of your departure airport (excluding changes between London airports or other airports within the same region). IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. To speak to the weddings department, press 5. Wedding Items must be paid no later than60 days before arrival. 65% off offer and $1,000 instant credit is valid at Sandals Royal Barbados, Sandals Grenada, Sandals Emerald Bay Exuma, and Sandals Royal Bahamian. How To Plan a School Trip to Disney World. There are two ways to contact Sandals customer service via email. Please notify us as soon as possible in writing and by phone if there is something that you need to correct or if you dont receive a booking confirmation within 24 hours of making your booking. Another option is to open a live chat via the Sandals website. Each resort has its own unique address, and you can find the address for a specific resort in the text above. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth and Development Office website https://www.gov.uk/foreign-travel-advice It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). We cannot be held responsible for the weather, but will lend appropriate assistance if required. Information presented here is subject to change and is not guaranteed to be free from errors. In that case, they might refer to the cancellation deadlines and act accordingly. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. If you are liable to pay cancellation charges under these Terms, we recommend that you check your insurance policy to ascertain if the reason for your cancellation is covered under the terms of your policy. A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. All airfare must be sold in conjunction with a Resort stay. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. If they do not consent, you must not provide such information to us. This applies to children and babies. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. In each of my follow up calls I spoke to a different agent. Cancellation fees may apply in certain situations. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. To make a payment on an existing reservation, press 2. Insurance premiums are NON-REFUNDABLE. You acknowledge that all of these terms and conditions form part of your agreement with us. There is also a limit of 25,000 per booking. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. Is on a request basis only and we endeavour to meet all individual.. Turn may make it difficult for you to book other airline tickets Guest must request and receive cancellation... Not utilized Region ) Orlando Airport to Disney World and receive a cancellation confirmation number a! Unfortunately, you must not provide such information to us as a standalone item endeavour to all. 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